Application Maintenance
We provide system assistance services, desktop management and structured system management aimed at guaranteeing the full operational continuity of the client, minimizing the onset of problems through an appropriate planning of ordinary and preventive interventions and operating promptly in the event of standstills or unforeseen events.
Service Desk
- Periodic report on service level
- Resolution coordination
- Measurement and control of SLA suppliers
- Continuous improvement of the service
HW / SW Applicative Support
- Classification and routing required
- Ticket workflow management
- 1st and 2nd level diagnosis
- Escalation to other groups
- Closing of tickets
- Pro-acting monitoring
- Operative asset management
Server
Linux / Unix
Installation, configuration, administration and assistance
- Redhat
- Debian
- Ubuntu
- CentOS
Microsoft Windows
Installation, configuration, administration and assistance
- Windows Server (2003-2008-2012)
- Windows Client (XP-7-8-10)
- Active Directory
- Exchange Server (2003-2007-2010)
- Office (2007-2010-2013)
Hardware
Networking
Installation, configuration
- LAN
- WiFi
- Router / Modem
- Firewall
- Switch (Managed)
Hardware
Installation, configuration
- Server
- Pc Client
- UPS
- Printers
- Scanner
Services
Some of our services
- Virtualization (VmWare, HyperV, VirtuaBox)
- Backup managemente (Legato, HP Data Protector)
- Monitoring (Nagios)
- Tuning