+39 039 5963380 info@lc-service.it

Application Maintenance

We provide system assistance services, desktop management and structured system management aimed at guaranteeing the full operational continuity of the client, minimizing the onset of problems through an appropriate planning of ordinary and preventive interventions and operating promptly in the event of standstills or unforeseen events.

Service Desk

  • Periodic report on service level
  • Resolution coordination
  • Measurement and control of SLA suppliers
  • Continuous improvement of the service

HW / SW Applicative Support

  • Classification and routing required
  • Ticket workflow management
  • 1st and 2nd level diagnosis
  • Escalation to other groups
  • Closing of tickets
  • Pro-acting monitoring
  • Operative asset management

Server

Linux / Unix

Installation, configuration, administration and assistance

  • Redhat
  • Debian
  • Ubuntu
  • CentOS

Microsoft Windows

Installation, configuration, administration and assistance

  • Windows Server (2003-2008-2012)
  • Windows Client (XP-7-8-10)
  • Active Directory
  • Exchange Server (2003-2007-2010)
  • Office (2007-2010-2013)

Hardware

Networking

Installation, configuration

  • LAN
  • WiFi
  • Router / Modem
  • Firewall
  • Switch (Managed)

Hardware

Installation, configuration

  • Server
  • Pc Client
  • UPS
  • Printers
  • Scanner

Services

Some of our services

  • Virtualization (VmWare, HyperV, VirtuaBox)
  • Backup managemente (Legato, HP Data Protector)
  • Monitoring (Nagios)
  • Tuning